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Emotional intelligence plays a vital role at every stage of the sales process, from business development to closing the deal. When customers can get product information and price comparisons online, the true differentiator is the ability to deftly solve problems and build relationships—EI territory! Sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how salespeople can sharpen their skills to maximize results. This unabridged MP3 audiobook is read by Lyn Landon. Total playing time is approximately 5 hours and 29 minutes. Title distributed by SUCCESS via arrangement with RB Media. ©2012 Colleen Stanley (P)2012 Recorded Books.